PRIVACY POLICY
This APP is operated by NAM HWA OPERA.
Your privacy is important to us. NAM HWA OPERA respects the privacy of every user that accesses our APP. NAM HWA OPERA will not disclose your personal information to third parties without the express permission of You. We consider personal information to be private.
In alignment with the Personal Data Protection Act (PDPA) 2012 of Singapore, this privacy statement provides our users with information on how NAM HWA OPERA protects the information supplied.
PERSONAL DATA
- In this Data Protection and Privacy Statement, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data or from that data in combination with other information, to which we may have access. Examples of such Personal Data you may provide to us include your name, telephone number(s), mailing address, email address etc.
- When you access our APP, you generally do so anonymously but please see the section below on cookies and other related technologies which we have implemented on our APP. We do not, at our APP, automatically collect Personal Data unless you provide such information to us.
- If you provide us with any Personal Data relating to a third party (e.g. information of spouse, children, parents, employees and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.
- You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested, or processing any requests and applications you may have made to us.
INFORMATION COLLECTION
Generally, NAM HWA OPERA collects your Personal Data in the following ways:
- When responding to, processing and handling your queries, requests, complaints and feedback;
- when you submit forms relating to any of our products or services;
- when you register for or use any of our services on APP operated by us;
- when you interact with our customer service team;
- when you use some of our services, e.g. our subscription service;
- when you request that we contact you;
- when you are contacted by, and respond to, our marketing representatives and service team;
- when you respond to our promotions and other initiatives;
- 9.when you submit your Personal Data to us for any other reason.
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes set out in this Privacy Policy.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.
You may withdraw your consent for receiving marketing or promotional materials/communication by contacting us. Once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 calendar days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you have requested or purchased from NAM HWA OPERA.
USE OF COOKIES
A cookie is a piece of data stored on the user's computer tied to information about the user. It helps the APP to remember information about your access to make your next access easier and the site more useful to you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use session ID cookies. For the session ID cookie, once users close the APP, the cookie simply terminates.
We may use cookies on our APP for the following purposes:
- To enable certain features and functions on our APP (e.g. remembering your user ID, browsing and other product and/or service preferences);
- To improve efficiency of our APP;
- To obtain aggregated our APP usage and access statistics;
- To administer services to you;
- 5.For purposes which are reasonably related to the aforesaid.
You may reject the use of cookies on our APP by configuring your access setting to disable the use of cookies. But this may result in the loss of functionality, restrict your use of our APP and/or delay or affect the way in which it operates.
CUSTOMER SERVICE
We communicate with users to provide requested services and regarding issues relating to their account and/or products purchased, we reply via email or phone, in accordance with the user’s wishes.
UPDATING/DELETING/DEACTIVATING PERSANAL DATA
If your personal information changes (such as contact number, email address or delivery address), or if you no longer desire our service, we provide a way to correct, update or delete/deactivate your personally identifiable information. This can be done by emailing our Customer Support at admin@namhwaopera.com.
CHANGES TO THE PRIVACY POLICY
We may make changes to this Privacy Policy in future, which will be posted on this page. Please check back to see any updates or changes to our Privacy Policy.
CONTACT US
We take great measures to ensure that your access to our APP is an excellent one and that your privacy is respected. If you have any queries or concerns, please contact us at admin@namhwaopera.com.
GOVERNING LAW
This Privacy Policy shall be governed in all respects by the laws of Singapore.
The above stated Privacy Policy is updated as of 1st of January 2025.